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BI for SMEs

Business Intelligence for Small and Medium-Sized Enterprises

May 5, 2024

If you’re like most small and medium-sized businesses, we bet you’re always looking for ways to improve your business efficiency and gain an edge. With the global business intelligence (BI) market experiencing a remarkable 9.1% CAGR over a seven year period (2023-2030), BI presents itself as a powerful tool to help you achieve just that.

According to 360Suite’s business intelligence survey, the BI adoption rate of about 80% was found amongst large enterprises with more than 5,000 employees. While BI is making its way into every field, many small and medium-sized enterprises remain reliant on manual processes for data analytics. This gap presents a missed opportunity for SMEs to grasp the potential of BI and enjoy that edge.


One should never undermine the significance of business intelligence for small and medium-sized enterprises. BI allows you to gather and analyze data from a variety of sources to help you make better decisions about your operations—which is just as important for SMEs as it is for large businesses. 

When utilized carefully, BI can give you the insights you need to boost your bottom line.

In this blog post, we will discuss the importance of business intelligence for small and medium-sized enterprises and how they can get started. BI for small businesses is transforming how they make decisions and operate efficiently, offering insights that were once accessible only to large enterprises.

The Need for Business Intelligence for Small and Middle Sized Enterprises

While large enterprises have readily embraced BI, the question remains: Do SMEs truly need business intelligence to optimize their operations? The answer is a resounding yes.

How BI Benefits Small Businesses

Small and medium-sized businesses (SMBs) often operate with limited resources, making efficiency and strategic decision-making essential. BI for small businesses addresses this by offering tailored insights that help SMBs compete with larger enterprises. With BI tools, small business owners can:

  • Gain Cost Efficiency: BI tools eliminate manual data gathering and analysis, which is time-consuming and costly. This frees up resources for growth-oriented activities while reducing operational costs.
  • Make Data-Driven Decisions: BI dashboards allow SMBs to analyze real-time data, enabling them to make informed decisions quickly. This agility is crucial for SMBs aiming to adapt swiftly to market trends and customer demands.
  • Improve Customer Understanding: By analyzing customer data, SMBs can personalize marketing efforts, identify customer preferences, and increase customer loyalty—important factors in achieving growth in competitive markets.

By addressing these challenges, BI for small businesses empowers SMBs to maximize resource allocation, optimize processes, and achieve growth.


SMEs Before the Introduction of BI Tools

Before business intelligence tools were commonplace, small and medium-sized businesses struggled with manual processes when analyzing data. Decision-making was more difficult without having access to data that could be quickly and easily analyzed. Instead, business owners had to rely on their gut feelings and intuition when making decisions, which often led to suboptimal outcomes. 

Businesses were also more susceptible to losses due to inaccurate predictions and forecasts. Human error was a common phenomenon that reduced the overall efficiency of business operations. Moreover, each process took hours and the results were still not up to the mark which resulted in low customer satisfaction.


SMEs After the Introduction of BI Tools

By giving SMEs the ability to track key performance indicators, business intelligence can help them identify areas of opportunity and make better-informed decisions. In an era where businesses are neck-to-neck in competition, having access to accurate and timely data can be the difference between success and failure. For this reason, business intelligence is an essential tool for any SMB looking to stay ahead and have more potential to outcompete competitors.

With the advent of BI tools, business owners now have access to crucial data that can be used to make informed decisions. As a result, SMEs are now able to compete with larger businesses in terms of efficiency and productivity. BI tools have leveled the playing field and given SMEs the tools they need to succeed and have made business owners realize the importance of business intelligence for small and middle sized enterprises.

The Power of Business Intelligence

Business intelligence is the process of transforming data into insights that help businesses make better decisions. By harnessing the power of BI, businesses can gain a competitive edge, improve operational efficiency, and drive growth. 

But how does BI work? Here’s a quick overview.

  1. BI starts with data. This can come from internal sources such as transaction records, customer surveys, and website analytics. It can also come from external sources such as market research reports and demographic data. Once the data is collected, it is then cleaned and organized so that it can be analyzed.
  1. Next, the data is analyzed to identify patterns and trends. This step requires both statistical analysis and human judgment. The insights that are generated from this analysis help businesses make better decisions about everything from product development to marketing to sales.
  1. Finally, BI tools are used to present the insights in a way that is easy to understand and act on. This might be in the form of a dashboard, report, or alert. The goal is to help businesses make data-driven decisions that will drive growth and improve bottom-line results.


With BI, SMEs can gain a deep understanding of their customers, operations, and markets. Armed with this knowledge, they can make better decisions that lead to increased sales, higher profits, and a sustainable competitive advantage.

The Importance of Business Intelligence for SMEs

Opting for BI in small businesses has become a necessity as it is a key driver behind business growth and team productivity. Here is a quick overview of the importance of business intelligence for small and medium-sized enterprises.

Quick Decision Making

In businesses, regardless of size, the ability to make important decisions in a timely manner is essential for success. That’s where business intelligence comes in; it assists in turning raw form data into meaningful insights that can guide decision-making. For small and medium-sized businesses (SMEs), BI can be especially valuable; SMEs often have limited resources and staff, so they need to be able to make decisions quickly and efficiently. 

By opting for BI for small business, they can identify trends, spot opportunities, and track performance in real-time. This allows them to adjust their strategies on the fly and make decisions that will help them stay ahead of the competition. 

Cost Reduction 

Business intelligence tools can help small and medium-sized businesses (SMBs) reduce their costs in several ways. By automating data collection and analysis, BI tools can free up time for employees who would otherwise be engaged in these tasks. In addition, BI tools can help businesses to identify patterns and trends that may be otherwise difficult to discern. This knowledge can then be used to negotiate better terms with suppliers or to take advantage of discounts and promotions. 

Furthermore, BI tools can help businesses to track their inventory levels more closely, ensuring that they only purchase the amount of stock that they need. As a result, businesses that make use of BI tools are often able to reduce their costs by a notable margin. 

Better Forecasting

The ability to make accurate predictions is a valuable asset for any business, but it is especially important for small and medium enterprises (SMEs). SMEs typically have limited resources and must carefully manage their finances to stay afloat. This makes forecasting essential for ensuring that they are making sound investments and not overspending. 

Business intelligence for small businesses can help improve their forecasting by providing them with access to data and tools that they otherwise would not have. With better forecasting, SMEs can make more informed decisions about where to allocate their resources, which can lead to improved financial outcomes. 

In addition, better forecasting can help SMEs to avoid unforeseen obstacles and opportunities, both of which can have a significant impact on their business. At Ascend Analytics, we leverage predictive analytics to aid businesses in making intelligent decisions for the future.

As such, business intelligence is a valuable tool for SMEs that can lead to better predictions and improved financial outcomes.

Generate Optimal Results with Ascend Analytics’ BI platform

Ascend Analytics is a business intelligence platform that offers a range of services to help small and medium businesses (SMEs) thrive by utilizing data insights to make better decisions. The business intelligence platform includes data management, visualization, and reporting tools, as well as machine learning capabilities. 

With these tools, businesses can collect, clean, and analyze data from multiple sources. They can then create visualizations to help identify trends and patterns. Finally, they can generate reports to share with stakeholders. 

The machine learning capabilities of the platform allow businesses to automate tasks such as data preparation and analysis. This can save time and resources, and help businesses to stay a step ahead. 

Top Features of Ascend Analytics Business Intelligence Services

  1. Data importing and cleansing
  2. Data mining
  3. Data visualization
  4. Achieving casual usability
  5. Dissemination
  6. Evaluation

Ready to Transform Your SMB with BI?

Whether you're a startup or a medium-sized enterprise, leveraging BI for small businesses can be a game-changer in today’s competitive landscape. Ascend Analytics offers BI solutions tailored for SMBs, helping you make data-driven decisions that fuel growth. Contact us to discover how our BI tools can empower your business.

Get in Touch with Ascend Analytics’ Business Intelligence Platform 

Business intelligence is important for all businesses, regardless of size. By understanding your customer’s buying behavior and analyzing your data, you can make more informed decisions about your business that will help you grow. 

Ascend Analytics provides business intelligence services to small and medium-sized businesses so they can make the most of their data and achieve their business goals. Contact us to learn more.

FAQs

1. What is business intelligence for SMEs?

Business intelligence (BI) for SMEs involves using data analysis tools and processes to help small and medium-sized enterprises make data-driven decisions. It enables SMEs to collect, analyze, and visualize data from various sources, providing insights into customer behavior, operational efficiency, and market trends. By leveraging BI, SMEs can enhance decision-making, improve productivity, reduce costs, and gain a competitive advantage without needing extensive resources.

2. What is business intelligence in the enterprise?

Business intelligence in the enterprise refers to the use of data analytics and reporting tools to support decision-making in large organizations. It involves gathering data from multiple departments, consolidating it into a single platform, and analyzing it to reveal insights that guide strategic and operational decisions. Enterprise BI solutions are typically more comprehensive, handling large volumes of data and often incorporating advanced features like predictive analytics and AI.

3. What is the concept of small and medium enterprises?

Small and medium enterprises (SMEs) are businesses with a limited number of employees and relatively lower revenue compared to large corporations. The exact definition of SMEs varies by country and industry but generally includes businesses with up to 250 employees. SMEs play a crucial role in economic growth, innovation, and job creation and often have unique challenges in accessing capital, scaling operations, and leveraging technology.

4. What are some of the benefits of the intelligent enterprise for SMEs?

An intelligent enterprise uses advanced technologies, including business intelligence and AI, to optimize processes and drive growth. For SMEs, adopting an intelligent enterprise approach offers several benefits, including:

  • Improved Decision-Making: Real-time insights allow SMEs to make informed decisions quickly.
  • Operational Efficiency: Automation and streamlined workflows reduce manual tasks and improve productivity.
  • Cost Savings: Data-driven decisions help optimize resource allocation and minimize waste.
  • Enhanced Customer Insights: BI tools provide a better understanding of customer behavior, enabling personalized marketing.

These benefits help SMEs become more competitive and responsive to market changes.

5. How can SMEs use AI?

SMEs can use AI to automate repetitive tasks, analyze customer data, and improve decision-making processes. For example, AI-powered chatbots can handle customer service inquiries, reducing the need for extensive support staff. Predictive analytics models can help SMEs forecast demand, manage inventory, and personalize marketing efforts. By integrating AI, SMEs can optimize operations, reduce costs, and improve customer experiences, enabling them to compete effectively with larger companies.

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